I don't remember his name, but the person helping me at the front desk was amazing! I was told that my vehicle, which was getting a routine maintenance service, would be ready in the early afternoon. It was 9 9 AM. While I was waiting for a ride home, I realized that I had locked myself out of the house. When I told him my situation, he said he would do his best to help me. He was able to get my vehicle "in" next and by the time I had gone to Starbucks, gotten coffee and walked back my vehicle was ready to go. He really saved my day!